Director, Patient Experience Data – Analytics

🕒 July 2

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Emerus Holdings, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💊 Pharmaceuticals

💰 Private Equity Round on 2015-08

Healthcare • Pharmaceuticals

Emerus Holdings, Inc. is the nation’s first and largest operator of neighborhood hospitals, dedicated to partnering with leading health systems to deliver excellence, empathy, and innovation in healthcare. Their unique model features small-format hospitals that offer a wide range of outpatient and ancillary services, including emergency care, imaging, specialty care, inpatient care, diagnostic testing, and pharmacy services, all within a single licensed facility. Headquartered near Houston, Texas, Emerus prioritizes patient-first care and has been nationally recognized for its high standards. With a diverse team of over 2,000 professionals across 20+ specialties, Emerus has proudly served local communities for over 18 years, emphasizing collaboration and integration with partner health systems across the U. S.

📋 Description

• Transform patient experience (PX) data into actionable insights that drive performance across markets and hospitals. • Oversee the full lifecycle of data—including collection, administration, validation, advanced analysis, and reporting. • Ensure integrity, scalability, and reliability of data systems. • Enable data-driven decision-making through analytics at scale. • Manage enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines. • Design and maintain technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights.

🎯 Requirements

• Bachelor’s degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required. • 8-10 years of progressive experience: • Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures) • Data engineering, data governance, or data management • Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey) • Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

🏖️ Benefits

• Employee Pricing Transparency • Professional development opportunities