Care Specialist – Overnight Hours

🕒 2 days ago

🐻 Alaska – Remote

🐻 Alaska – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empathy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

💰 Series B on 2024-03

Healthcare • Legal • Logistics

Empathy is a company that provides comprehensive support systems for families experiencing loss. Their flagship product, Empathy LifeVault™, empowers families to create estate plans for a secure financial future. The company offers personalized Care Plans tailored to the urgent needs of families, helping them navigate the challenges of loss with human care enhanced by technology. This includes time-saving tools for administrative tasks, grief support through audio companions and exercises, and assistance with the probate process. Empathy also collaborates with partners like life insurance companies, consultants, and employers to extend their support to beneficiaries and employees during tough times.

📋 Description

• Provide expert, empathetic chat support to users, addressing practical and emotional needs • Provide phone support, primarily via inbound calls, addressing scheduling needs, explaining Empathy’s offerings, and answering logistical questions • Assist in creating detailed Care Plans • Complete requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other request types • Demonstrate excellent written and verbal communication using the Empathy “voice” • Conduct comprehensive research to identify essential resources • Maintain the Care Team knowledge base and role-related resources • Connect users to Empathy-specific tools and resources as a product expert • Identify professional development training opportunities • Relay user insights and knowledge gaps to support product development • Meet SLA requirements through organization, documentation, and time management • Collaborate across functions and adapt to operational tasks • Complete training and provide feedback to improve information sharing • Escalate issues appropriately and handle sensitive user data with caution • Engage in short-term projects as directed by management

🎯 Requirements

• Warm-hearted, empathetic, and patient team members • Excellent verbal and written communication skills • Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships) • Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital environments • Comfort working within defined procedures and translating complex steps into clear guidance • Excellent communication, organizational, and interpersonal skills • Strong love of learning and conducting research in unfamiliar fields • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to work consistently and independently during overnight hours, with strong time management and focus throughout the shift • Ability to organize multiple tasks and projects and maintain control of workflow • Ability to analyze situations and make independent professional judgments without close supervision • Preferred experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields • Familiarity with Google Suite, Slack, Zendesk, or similar platforms • Ability to work the fixed overnight schedule

🏖️ Benefits

• Company equity in a high-growth start-up • Annual remote work stipend • Annual wellness stipend • Paid bereavement leave • Comprehensive health insurance coverage • Generous paid time off, including company holidays, vacation days, and paid leaves • Retirement savings plan with employer matching