Call Center Customer Service Representative – 1099 Independent Contractor

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🕒 January 30

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EMPIRE CONNECT

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- employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

EMPIRE CONNECT is a remote staffing and agent agency that connects businesses with vetted, supported work-from-home agents for client interactions and customer service. The company partners with client organizations to supply trained, flexible agents who can operate from home, emphasizing remote work opportunities, agent support, and performance readiness. Based in Douglasville, GA, Empire Connect positions itself as a bridge between companies seeking dependable agent staffing and individuals seeking flexible, home-based work.

📋 Description

• Answer inbound and outbound calls from to support customers of various clients • Accurately enter information into our client database • Provide a high level of customer service with empathy, patience, and professionalism • Maintain a quiet and distraction-free work environment • Demonstrating consistent, high-level performance may lead to enhanced opportunities and expanded roles.

🎯 Requirements

• Minimum of 6 months remote call center experience or 1 year of in-office (brick-and-mortar) call center experience • Clear verbal and written communication skills with strong soft skills, including active listening, patience, and professionalism • Ability to deliver excellent customer service, effectively addressing customer questions and concerns • Quiet, dedicated home office environment suitable for handling customer interactions • Ability to pass a background check • Comfortable working as a 1099 independent contractor (This role does not include employee benefits such as medical, vision, tax withholding, or life insurance)

🏖️ Benefits

• Work from the comfort of your home • Starting pay of $12-$15/hour (with increase opportunities) • Opportunities for advancement based on performance and client-offered incentives • Supportive team environment