Senior Customer Account Manager

Job not on LinkedIn

🕒 May 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Employ Humanity

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 B2B

📚 Education

B2B • Education

Employ Humanity is a leadership development and culture design firm founded by Bill Marklein that helps organizations build servant leadership, stronger workplace culture, and employer branding through keynote speaking, workshops, conferences, training programs (including Sunday Night Leadership®), team courses, and strategic retreats. The company organizes events like Leadership Day at Lambeau Field, offers speaking and corporate training services, and promotes workplace excellence and employee engagement to business audiences. Employ Humanity also maintains a large social audience and supports membership, nominations, and awards to celebrate leadership and great workplaces.

📋 Description

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities. • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities. • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience. • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities. • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements. • Manage a high-volume book of business while applying a strategic, consultative approach to each account. • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

🎯 Requirements

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred. • Proven track record of meeting or exceeding quota in a revenue-focused role. • Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base. • Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions. • Strong commercial acumen and ability to navigate customer conversations with a consultative approach. • Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously. • Clear and effective communication skills, both written and verbal. • Collaborative mindset with the ability to work cross-functionally and influence without authority. • Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability.

🏖️ Benefits

• Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. • Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. • Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.