HR & Payroll Client Support Associate

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November 14

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Employment Hero

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SaaS • HR Tech • Recruitment

Employment Hero is an all-in-one HR, payroll, and recruitment platform designed to streamline workforce management for businesses across various markets including Australia, New Zealand, the United Kingdom, Singapore, and Malaysia. The platform offers a suite of AI-powered tools to simplify hiring, onboarding, employee engagement, payroll management, and compliance, helping businesses increase efficiency and reduce manual errors. Employment Hero also features 'Swag', an employment superapp that combines work, career opportunities, flexible pay, and benefits management for employees. Recognized as an innovative solution for both SMEs and large corporations, Employment Hero integrates with various platforms and provides real-time support to optimize human resource processes.

501 - 1000 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🎯 Recruiter

💰 Series F on 2022-02

📋 Description

• Provide timely, accurate, and professional support to clients via email and video calls • Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges • Offer support and guidance on navigating Employment Hero platform, ensuring clients understand how to use the system to meet their HR and payroll needs • Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations • Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance, and Operations to ensure accurate and effective solutions for clients • Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively • Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests • Contribute to the development and enhancement of internal processes, guides and manuals to improve support efficiency and client satisfaction • Assist existing clients with KYC/ KYB when creating new accounts • Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders • Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients.

🎯 Requirements

• Knowledge of Canadian payroll • 1+ years of client support or client management experience • Exceptional organizational skills to juggle multiple tickets simultaneously • Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance • Excellent interpersonal and communication skills to build trust with clients and internal teams • A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience • Tech savvy and possesses the ability to learn new platforms and software rapidly • Experience working in a start-up or fast paced environment.

🏖️ Benefits

• You will work remotely, with the flexibility to own your time and impact • You will access cutting-edge tools to amplify your work, knowledge and outputs • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies • You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities