Senior Customer Success Manager

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November 20

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Enaex

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Mining • Manufacturing • Defense

Enaex is a global leader in the production and distribution of industrial explosives and related services for the mining, construction, and defense industries. The company specializes in providing innovative solutions for blasting operations, ensuring safety and efficiency across all projects.

5001 - 10000 employees

Founded 1920

📋 Description

• Own the full post-sales lifecycle of a portfolio of strategic customers within the DACH region, ensuring adoption, value realization, retention, and growth. • Identify renewal and churn risks early, collaborating cross-functionally to develop and execute mitigation strategies. • Build and maintain strategic customer relationships alongside the Account Executive, elevating Energy Exemplar’s presence and influence across all levels of the customer organization. • Conduct regular customer communications to share insights, promote webinars and user group meetings, communicate product updates, and address escalations. • Coordinate and lead executive-level success reviews with internal leadership, Solutions, and Sales teams to ensure alignment and satisfaction. • Drive smooth and timely renewals through proactive engagement and a deep understanding of each customer’s goals, objectives, and business drivers. • Maintain comprehensive customer profiles within Salesforce, capturing sentiment, license footprint, financial metrics, use cases, and organizational details. • Leverage HubSpot and Salesforce to monitor engagement throughout each lifecycle stage and ensure accurate tracking of renewals and success metrics. • Represent the voice of the customer internally, influencing product development, process improvements, and go-to-market strategies for the DACH region. • Mentor and support junior CSMs where appropriate, fostering a culture of excellence and collaboration within the Customer Success organization.

🎯 Requirements

• Bachelor’s degree in Business Management, Economics, Engineering, or a related discipline. • 5+ years of experience in Customer Success or Account Management roles, preferably in enterprise software or SaaS environments. • Proven track record of driving adoption and growth within large, complex customer accounts. • Demonstrated experience in executive-level stakeholder management and strategic account planning. • Working knowledge of CRM systems such as Salesforce and HubSpot. • Exceptional communication and presentation skills in English and German (fluency required). • Strong organizational and analytical skills with the ability to manage multiple high-value customers simultaneously. • Experience working with energy sector clients or simulation software (desirable but not essential). • Based in or familiar with the DACH market, with a strong understanding of regional business culture and practices.

🏖️ Benefits

• Professional development opportunities • Remote work options