Client Partner, Payments

Job not on LinkedIn

September 10

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Endava

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Technology • Consulting • Enterprise

Endava is a technology company that partners with clients to drive meaningful change through innovative technological solutions. With over two decades of experience, Endava combines world-class engineering, industry expertise, and a people-centric mindset to transform businesses across various sectors. Specializing in areas such as finance and banking, healthcare, media, and telecommunications, Endava leverages its industry-specific knowledge to create solutions that meet the evolving needs of the market. The company is committed to building trusted partnerships and creating positive impacts for both businesses and people.

10,000+ employees

Founded 2000

🏢 Enterprise

💰 Post-IPO Debt on 2023-02

📋 Description

• Own and manage client relationships as the senior Client Partner within the Commercial organisation • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion • Develop and execute strategies to achieve 20%+ (or agreed) revenue growth within the client portfolio • Actively manage and develop a pipeline within accounts aligned to a go-to-market strategy with a Business Development Manager • Dedicate over 50% of time to cultivating new business and relationships within clients and participate in promotional activities • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) and spend significant face-to-face time with clients • Own P&L and be accountable for revenue, profit forecasts, delivery, and meeting financial targets (budgets, order book, revenue, margin) • Delegate delivery responsibilities to Delivery Managers while maintaining oversight and manage risks including succession planning • Ensure accurate financial forecasts, projections, and adjustments • Ensure robust account growth planning (leveraging Client Growth Model) and strategies for significant renewals • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio • Ensure compliance with governance, business rules, and regulatory standards and embed critical initiatives within the client portfolio • Foster a culture of high performance and continuous improvement within the team

🎯 Requirements

• Significant professional experience in client management or a similar role within the Payments industry • Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments • Extensive experience in developing and executing client strategies that drive business growth • Demonstrated success in managing account P&L and achieving financial targets • Experience in client engagement and building senior-level client relationships • Proven ability to collaborate and influence across various levels of an organization • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs • Acknowledged by clients as the primary trusted advisor and contractual authority • Deep expertise in client relationship management and strategic planning • Exceptional leadership, negotiation, and relationship management abilities • Strong business acumen and ability to identify and capitalize on growth opportunities • Excellent written and verbal communication skills with ability to engage C-level stakeholders • Proven ability to manage multiple priorities and work independently in a fast-paced environment • Advanced problem-solving and decision-making capabilities under pressure • In-depth understanding of industry trends, market dynamics, and financial analysis • Commitment to continuous personal development and staying current with industry trends • Demonstrated ability to influence change and drive organizational transformation • Strong accountability for achieving results and maintaining high performance standards • Proficiency in financial management, including P&L management, forecasting, and risk management • Experience in driving continuous improvement and innovation in client solutions and service delivery • Participation in internal and external meetings via video calls as necessary • Ability to go into corporate or client offices to work onsite, as necessary • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary • Ability to bend, kneel, crouch, and reach overhead, as necessary • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary • Ability to lift 25 lbs for business travel and/or event attendance, as necessary • Valid driver’s license for positions that require business travel and/or event attendance, as necessary

🏖️ Benefits

• Competitive salary package • Share plan • Company performance bonuses • Value-based recognition awards • Referral bonus • Career coaching • Global career opportunities • Non-linear career paths • Internal development programmes for management and technical leadership • Complex projects and rotations • Internal tech communities • Training, certifications, and coaching • Online learning platform subscriptions • "Pass-it-on" sessions, workshops, and conferences • Hybrid work and flexible working hours • Employee assistance programme • Global internal wellbeing programme • Access to wellbeing apps • Global internal tech communities, hobby clubs and interest groups • Inclusion and diversity programmes, events and celebrations • Robust healthcare and benefits (Medical, Dental, Vision, Disability coverage) • Flexible Spending Accounts (Medical, Transit, and Dependent Care) • Employer Paid Life Insurance and AD&D Coverages • Health Savings Account paired with low-cost High Deductible Medical Plan • 401(k) Safe Harbor Retirement plan with employer match and immediate vesting