Customer Service Representative

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November 25

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Enigmatic Smile

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ENIGMATIC SMILE LTD is an information technology and services company based out of United Kingdom.

11 - 50 employees

📋 Description

• - Deliver exceptional customer service and support to users • - Resolve customer inquiries, issues, and complaints in a timely and professional manner • - Maintain a positive and friendly attitude while communicating with customers • - Provide product and service information to customers accurately • - Identify potential areas for improvement in service delivery • - Supporting users of our reward programmes as well as providing technical support in a B2B capacity to our clients

🎯 Requirements

• - Previous experience in customer service or support roles is preferred • - Strong verbal and written communication skills in English; additional languages are a plus • - Ability to handle difficult situations with empathy and professionalism • - Familiarity with CRM systems and customer support tools is advantageous • - Excellent problem-solving skills and ability to adapt in a fast-paced environment • - A clear understanding of customer needs and a passion for delivering an exceptional customer experience • - Ability to work well in a team setting, while also being self-motivated

🏖️ Benefits

• - 26 Annual Leave Days (Excluding Bank Holidays) • - Pension Contributions (True Potential) • - Private Medical Insurance (Vitality) • - Group Life Assurance, 3 x salary (Canada Life)