Customer Service and Sales Representative

2 days ago

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ennovationHUB

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Retail • eCommerce • B2C

ennovationHUB is an international furniture company that has transformed from a small online store to a major player in the industry, operating in the United States, United Kingdom, and Europe. Founded in 2017, the company focuses on modernizing the furniture shopping experience by providing well-designed, unique, and affordable furniture that can be purchased online and delivered within days. With dual headquarters in London and Belgrade, ennovationHUB also operates in cities like Zhongshan, Dublin, Ipswich, and Los Angeles. The company prides itself on offering career growth opportunities and a supportive work environment while continuously innovating and expanding its market reach.

11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

📋 Description

• Conduct stellar communication with the customers via email, telephone, or LiveChat • Turn a conversation into a positive experience and support customers to buy • Assist with our website visitors through chat • Handle and timely respond to customer inquiries • Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company • Boost the client satisfaction and our brand’s Trustpilot rating • Work closely with the logistics team to ensure timely delivery to our customers • Assist in tracking shipped parcels and notify customers on request • Follow up on inquiries and delayed payments • Report any found issues to your supervisor or the relevant department • Ensure a smoother shopping experience for customers by guiding them through the shopping process.

🎯 Requirements

• Fluency in English and confidence in using your language skills over the phone and in emails • Experience in customer service-related positions (bonus points for the sales experience) • High level of energy and enthusiasm, positive mindset, and hands-on approach • Availability to work in 3 shifts: early morning, daytime, night shift • Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency • Great soft skills, especially communication, patience and empathy • Resilience: coping well with pressure, open to receiving and adapting to feedback • Multitasking: adapting to different situations in a limited amount of time • Accountability: ability to work with little or no supervision • Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures • Elaborate computer skills to comfortably navigate across different systems while speaking to customers • Based in the Philippines (anywhere).

🏖️ Benefits

• Flexible working schedule - work remotely within regular day shifts/night shifts or evening shifts • Work from home - this job requires you to work from home • Personal Development plans, helping your growth