Customer Implementation & Initialization Manager

Job not on LinkedIn

November 1

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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EnterpriseAlumni

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

EnterpriseAlumni is a leading alumni engagement platform designed to unlock the value of alumni networks for businesses. The platform helps organizations engage with former employees to drive sales, improve recruitment processes, and enhance brand advocacy. By providing tools for communication, insights, and integration with existing systems, EnterpriseAlumni facilitates seamless connection and community building with alumni, transforming them into valuable resources for business growth.

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage projects effectively to deliver on-time, while maintaining consistent communication with customer. • Oversee all customer projects, such as integrations, custom apps, data migrations and special projects. • Liaise and collaborate with product, engineering and the program office to co-ordinate the work required to fulfill the project. • Develop and manage a detailed project schedule and work plan (agile). • Own customer initialization - instructing the possibilities of the platform to deliver best solutions for their needs, end to end activation process • Own product implementation and configurations for simultaneous customer engagements to contract specifications. • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction. • Configure the platform based on customer-specific requirements and business needs. • Organize and deliver training sessions during customer onboarding, with a focus on platform overview and the Admin section. • Coordinate and support User Acceptance Testing (UAT) to ensure the successful validation of configured features and workflows. • Identify, track, and resolve configuration issues or software bugs prior to go-live. • Provide support during the go-live and post-go-live phases, addressing ongoing issues and ensuring a smooth customer transition. • Monitor, respond to, and escalate incidents in staging and production environments, as necessary. • Partner with sales and customer success teams to align customer goals and strategy to product deliverables. • Provide multi-faced support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting. • Maintain working knowledge of an ever-evolving software solution as a product expert. • Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success. • Serve as a product expert by maintaining up-to-date knowledge of evolving software features, services, and systems.

🎯 Requirements

• 2-5 years of relevant work experience in customer-facing projects • Excellent verbal and written communication skills • Ability to collaborate with and lead teams; influencing without authority • Comfort in working with high-profile customers, experience managing projects with multiple stakeholders • Ability to comprehend and explain technical concepts and solutions, especially to non-technical people • An obsession with providing the best-in-class customer service and experience • Proven experience in customer onboarding, platform initialization, or a related role • Experience in SaaS, cloud platforms, or enterprise software onboarding • Preferred Project management or agile certification(s) • Experience with JIRA, or comparable agile methodology • Experience working with data formats such as JSON files • Familiarity with systems such as, Zendesk, Google Tag Manager, Cloudinary, Juicer, Swagger (OpenAPI).

🏖️ Benefits

• Enjoy a collaborative and inclusive work environment • Access to ongoing professional development and growth opportunities