Customer Success Director – AMER

🕒 April 1

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Entersekt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

💳 Fintech

🏦 Banking

💰 Venture Round on 2022-06

Security • Fintech • Banking

Entersekt is a global leader in authentication and fraud prevention solutions for the financial services sector. Their patented Context Aware™ Authentication technology positions them as an industry pioneer in providing secure and seamless digital banking and payment experiences. Entersekt's platform is integrated with multiple banking channels, offering 3-D Secure payments and regulatory compliance solutions to financial institutions, including banks and payment processors across the United States, Europe, and Africa. With a commitment to reducing fraud and friction in financial transactions, Entersekt delivers cutting-edge security measures to protect against threats while enhancing user experience.

📋 Description

• Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions. • Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity. • Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal. • Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth. • Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure. • Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation. • Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized. • Support strategic initiatives within the Client & Partner function and contribute to process improvements and best practices. • Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items. • Consistently achieve on-time renewal revenue targets.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology. • Solid understanding of digital banking, authentication, cybersecurity, or payments. • Strong interpersonal and communication skills, with the ability to engage C-level stakeholders and technical teams alike. • Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar. • Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment. • Experience working with cross-functional teams in global organisations is a strong plus.

🏖️ Benefits

• Flexible work hours • Remote work options • Professional development opportunities