Director of Operations

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October 28

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ePromos Promotional Products

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Retail • B2B • eCommerce

ePromos Promotional Products is a company that specializes in providing a wide range of customizable promotional products. They offer various items including bags, technology accessories, drinkware, apparel, pens, and wellness products. ePromos is committed to delivering high-quality products at competitive prices, backed by a satisfaction guarantee. The company ensures an easy ordering process with the help of trained Brand Consultants and offers a low-price guarantee. They aim to support businesses in their marketing efforts by providing personalized and branded products that help keep the brand top of mind for customers and clients.

51 - 200 employees

Founded 1998

🛒 Retail

🤝 B2B

🛍️ eCommerce

📋 Description

• Overseeing and optimizing all daily operations relating to third-party logistics (3PL), order workflow and fulfillment, inventory management, end-to-end e-commerce supply chain and sales support. • Drive operational efficiency, process improvement, and strategic execution to ensure exceptional service delivery and fulfillment performance across diverse channels, including enterprise programs, one-off projects, and online marketplaces. • Lead, develop, and manage 3rd party fulfillment and warehouse operations including oversight of 3PL providers, distribution, and inventory control. • Serve as the main point of contact for fulfillment partners and carriers. • Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality. • Negotiate rates, contracts, and service levels with fulfillment and logistics partners. • Ensure accurate inventory management between internal systems and third-party warehouses. • Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting. • Support forecasting for client programs and ensure adequate inventory levels for ongoing campaigns. • Maintain and audit ERP system data accuracy with internal and external partners; automate and streamline operational workflows and reporting. • Develop and execute strategies for efficient order processing and workflow, product decoration, picking, packing, and shipping; monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction. • Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order. • Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements. • Manage relationships and service levels with 3PL, carriers, and technology/systems partners; negotiate contracts and oversee vendor performance. • Lead initiatives for continuous process improvement, leveraging data and analytics for inventory control, fulfillment forecasting, and workflow enhancement. • Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage.

🎯 Requirements

• Demonstrated success leading high-performing teams and managing complex warehouse/distribution operations. • Strong knowledge of ERP/WMS/IMS systems and data-driven decision-making. • Outstanding leadership, project management, and vendor relationship skills. • Ability to travel as needed between operational sites and vendor locations. • Ability to work independently or team as required by the task or project. • Strong PC skills and MS Office skills. • Bachelor’s degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field. • 7+ years of progressive operations management experience, preferably in e-commerce, fulfillment, or 3PL environments; experience working with Amazon fulfillment and/or other major marketplaces strongly preferred.

🏖️ Benefits

• Competitive Compensation Package • Medical, Dental, Vision, Life and Ancillary product options • HSA and FSA • Traditional and Roth 401(k) with employer matching contributions • Paid Time Off with Holidays • An engaging work life with life balance • Growth opportunities • 100% remote workforce