Associate Technical Lead

🕒 May 21

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Eptura

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏠 Real Estate

SaaS • B2B • Real Estate

Eptura is a global worktech company that provides a unified, cloud-based workplace operating system to connect people, spaces, and assets. Its SaaS platform combines facility and asset management (EAM/CMMS), space planning, reservations, visitor management, and integrated workplace management (IWMS) with embedded AI capabilities (Eptura AI) to automate maintenance, optimize real estate, and improve employee experience. Eptura serves facility managers, corporate real estate teams, digital workplace leaders, and security teams across enterprise and government customers (including a FedRAMP-authorized offering).

📋 Description

• Address complex technical challenges in Archibus to ensure client satisfaction. • Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. • Partner directly with customer and partner teams to facilitate smooth issue resolution. • Identify patterns in technical challenges and proactively optimize product performance. • Ensure system reliability with proactive tracking and fine-tuning. • Apply creative thinking to develop effective solutions for technical challenges. • Convey complex technical concepts to both technical teams and business stakeholders. • Share knowledge internally, document best practices, and mentor team members. • Identify, document, and escalate software bugs for advancement to the Engineering team. • Bring fresh ideas and contribute to key initiatives.

🎯 Requirements

• 5+ years of experience supporting SaaS software • Advanced product knowledge • Moderate experience with SQL Server, Azure, SSO, SAML, APIs • Proficient in Web Development • Cloud & Security Expertise • DevOps & CI/CD Knowledge • Diagnostic & Analytical Skills • Excellent Communication

🏖️ Benefits

• Health, Dental, Vision & Pet Insurance • Dependent, Spousal and Domestic Partner coverage available • Up to $1000 Company HSA Contribution • Medical, Dependent Care and Limited FSA Accounts • Income Protection and Replacement - 100% Company Paid • Short Term Disability • Long Term Disability • Life Insurance • Employee Assistance Program • Flexible PTO • 401K with company match