Partner Success Director

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November 18

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Equifax

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At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.

10,000+ employees

💰 $1M Post-IPO Equity on 2009-09

📋 Description

• Develop and implement a comprehensive partner success strategy, defining engagement models and KPIs • Set clear partner goals, foster a culture of partner-centricity, and drive continuous improvement in engagement processes • Oversee the entire onboarding partner journey and establish a robust program of regular partner business reviews • Act as a senior point of contact for strategic partners and define and measure key partner health metrics • Own the partner-driven revenue and retention KPIs and targets • Identify and execute upsell, cross-sell, and expansion opportunities and develop joint success stories • Create and embed a structured engagement model between Partner Success and key internal functions • Collaborate closely with Product teams to align roadmaps and enable innovative, integrated propositions

🎯 Requirements

• Extensive experience in partner success, customer success, or account management at a senior leadership level • Demonstrable experience in driving growth and value realization within an existing partner or customer base • Strong understanding of the partner lifecycle, from onboarding to ongoing success • Exceptional leadership, communication, and presentation skills, with the ability to influence stakeholders at all levels • Experience in collaborating with and influencing C-level executives • A strategic thinker with a focus on data-driven decision-making and a bias for execution • Highly organized, detail-oriented, and execution-focused • Strong project management and operational skills, capable of building and scaling structured processes • Exceptional interpersonal skills and a natural ability to build trust and rapport • A proactive and growth-oriented mindset, dedicated to partner success • Resilient and able to thrive in a high-pressure, fast-paced environment

🏖️ Benefits

• contributory pension • life cover • income protection • healthcare • enhanced maternity and sick pay • 26 days holiday and a day off for your birthday • ability to buy and sell holiday days • free credit checks • flexible benefits including cycle to work • discounted travel options • gym membership • dining and leisure discounts • financial & savings plans • mobile discounts • professional development and learning options through a global online platform • supportive Inclusion and Diversity, Wellbeing and Employee Engagement forums