Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
10,000+ employees
💰 $1M Post-IPO Equity on 2009-09
Senior Customer Success Manager
Job not on LinkedIn
November 7
Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
10,000+ employees
💰 $1M Post-IPO Equity on 2009-09
📋 Description
• Own the Flagship Account: Directly manage the entire post-sale lifecycle for a large, high-profile financial institution • Executive Partnership: Partner with the Account Executive(s) to prepare, lead, and deliver Quarterly Business Reviews (QBRs) • Drive Adoption and Retention: Proactively manage account health, mitigate churn risk, and identify opportunities for deeper solution adoption • Client Advocacy: Serve as the ultimate trusted advisor and escalation point for the strategic client • Team Leader & Mentor: Act as the Subject Matter Expert (SME) for complex solutions • Lead Complex Project Management: Guide CSMs in overseeing post-sale implementation program management • Best Practice Synthesis: Translate the successful strategies and methodologies into repeatable best practices • Voice of the Customer (VOC) Leadership: Own the coordination of internal Centers of Excellence (COE) teams • Issue Resolution Strategy: Strategically coordinate and manage the resolution of critical customer issues
🎯 Requirements
• 7+ years of progressive experience in Customer Success, Strategic Account Management, or Management Consulting • Minimum 2 years of experience specifically working with Tier 1 financial institutions or highly regulated clients • Demonstrated Team Leadership experience (informal or formal) • Experience creating and driving structured processes in ambiguous, high-pressure environments • Bachelor's degree in a related discipline or equivalent professional experience.
🏖️ Benefits
• Health insurance • Paid time off • Professional development opportunities
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