Lead Support Consultant

Job not on LinkedIn

November 21

Apply Now

Receive Emails with Similar Jobs

Equiniti

WebsiteLinkedInAll Job Openings

Finance • Enterprise • B2B

Equiniti is a leading provider of shareholder, pension, and remediation services, with significant operations in the UK, US, and globally. The company offers an array of services for individuals and organizations including share registration, investor relations advisory, employee benefits, retirement solutions, and customer management solutions. Equiniti specializes in transforming the retirement and pensions markets with advanced administration and technology solutions, as well as providing comprehensive business solutions like global payments and governance services. With strong capabilities in client portals and data solutions, Equiniti supports over 40 million shareholders, members, and customers worldwide, including a significant presence among the S&P and FTSE 100 companies.

5001 - 10000 employees

Founded 2007

💸 Finance

🏢 Enterprise

🤝 B2B

📋 Description

• Lead and actively support a team of Support Analysts and Application Support Consultants, ensuring timely resolution of client issues while personally handling key incidents as required. • Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. • Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. • Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. • Act as a lead point of escalation for critical client issues. • Identify and implement best practices to support the long-term success of the business. • Engage with client and internal stakeholders to ensure the platform continues to align with evolving business needs. • Support the EQCR Consulting and Implementations management team with the broader delivery portfolio. • Plan and manage your own workload and goals in alignment with wider business priorities. • Be available for occasional travel to client meetings or internal workshops as required.

🎯 Requirements

• Strong experience in application support and technical consulting roles. • Strong understanding of software development, deployment practices, and cloud hosting (Azure or AWS). • Experience managing cloud infrastructure (Azure or AWS), with a focus on performance, scalability, and security. • Experience diagnosing and resolving technical application issues. • Analytical and continuous improvement mindset with strong attention to detail. • Excellent communication skills, able to engage confidently with clients and internal stakeholders. • Skilled in working independently and collaboratively within cross-functional teams. • Strong reporting, analysis, and planning capabilities. • Self-motivated, agile, and responsive to changing priorities. • Comfortable liaising between technical teams and business users, translating requirements and issues clearly. • Confident communicator with the ability to adapt communication styles across all levels of an organization.

🏖️ Benefits

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% • All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. • Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. • Life assurance cover at 4x salary with the ability to purchase enhance cover. • Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform. • Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. • Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. • Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. • Learning & Development – Investment in LinkedIn Learning for all colleagues.