Service Engineer – Light, Heavy

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November 25

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Eriez Europe

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Manufacturing • Mining • Heavy Industry

Eriez Europe is a global leader in the design and manufacture of magnetic separation, flotation, metal detection, and material handling equipment. Since 1942, the company has been at the forefront of innovation in these areas, serving a diverse range of industries such as mining and minerals processing, packaging and processing, and heavy industries. With 12 wholly owned subsidiaries worldwide, Eriez is dedicated to providing trusted technical solutions and maintaining excellence in service and product performance. The company is involved in trade shows and exhibitions, highlighting its commitment to showcasing its solutions globally.

51 - 200 employees

Founded 1942

📋 Description

• - The Engineer – Aftermarket Service is responsible for promoting service solutions, ensuring customer satisfaction, and driving aftermarket sales growth through strong product knowledge and customer engagement. • - Attend to customer complaints and breakdowns promptly. • - Ensure effective root cause analysis and provide permanent corrective solutions. • - Coordinate with internal teams for quick resolution. • - Prepare case studies of major service issues, highlighting learnings and preventive measures. • - Collect and analyse customer feedback to improve service quality. • - Actively promote aftermarket service offerings including refurbishment, inspection, and maintenance services. • - Support customers with technical guidance on preventive maintenance. • - Promote and sell genuine spare parts to ensure equipment reliability and performance. • - Identify and create opportunities for upselling spares and consumables. • - Promote AMCs to customers for long-term equipment support. • - Ensure smooth execution of AMC obligations, including scheduling and reporting. • - Prepare and submit monthly visit reports covering customer visits, issues attended, and opportunities identified. • - Submit detailed service reports after each service intervention. • - Ensure timely updation of CRM system with service activities, opportunities, and customer interactions. • - Actively participate in all scheduled review meetings and share updates on service performance and market feedback.

🎯 Requirements

• - Bachelor’s Degree or Diploma (or international equivalent), preferably in Mechanical Engineering , with 4–5 years of experience, including hands-on customer service management. • - Highly self-motivated with a strong drive to achieve results, even in challenging situations. • - Demonstrated ability to maintain a strong customer-focused approach, ensuring a positive client experience and fostering repeat business. • - Skilled in preparing clear, persuasive service and technical reports. • - Confident communication and presentation skills, with fluency in both English and Hindi. • - Basic knowledge of sales order review and handover processes. • - Flexibility and willingness to travel domestically and internationally to meet customers, visit Eriez headquarters, and engage with other facilities.

🏖️ Benefits

• - Flexible working hours • - Work from home • - Saturday & Sunday holiday for complete facility • - Canteen and Cafeteria • - Medical insurance for employee and family • - Accidental insurance for Employee -Group Policy Accident • - Annual health check up