IT Specialist

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November 21

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Escalent

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Data Analytics • Research • Consulting

Escalent is a top research, data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. Our seasoned market research consultants transform complex data into strategic consumer insights to empower businesses with actionable intelligence, utilizing expertise across various sectors to offer tailored solutions in customer experience, market assessment, and strategic growth.

1001 - 5000 employees

📋 Description

• Providing front line support for products and services to the Internal users. • Manage Incident/Service Requests within the SLA target and to the requirement of the end users. • Handle IT related day to day systems and application requests for Laptop/Desktop. • Assist office and remote users globally with right tone and attitude. • Perform related duties as assigned or requested. • Assists business with implementation of hardware and software changes to OnPrem/cloud services. • Create/maintain IT documents & Assets/SOP records as required for knowledge sharing with admins or end users. • Follow Incident, compliance process and policies without failure. • Understanding security hardening of laptops (patch management, encryption, backup etc.)

🎯 Requirements

• 2-3 years of experience required in the similar field • Must display attention to detail, accuracy and follow through skills • Good knowledge in Windows Servers features like Azure, Active Directory, DNS, DHCP etc functionality • Intermediate knowledge of firewalls and network • Good to have ITIL knowledge • Good to have Microsoft Intune or similar device management software • Mobile device support (IOS, Android) • Basic understanding on G-Suite, Netskope, Okta • Strong written and verbal communication skills required • Good time management skills, professional approach to problem solving • Willingness to work in shifts

🏖️ Benefits

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. • Gain exposure to a rich variety of research techniques from knowledgeable professionals. • Enjoy a remote first/hybrid work environment with a flexible schedule. • Experience peace of mind working for a company with a commitment to conducting research ethically. • Build lasting relationships with fun colleagues in a culture that values each person.