Insurance Case Manager

🕒 August 17

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ethos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

📋 Description

• Own and actively manage a portfolio of pending or stalled life insurance applications, initially focusing on Indexed Universal Life (IUL) • Understand the application-to-issue lifecycle and identify where and why cases are stuck • Investigate complex cases, determine root causes, and identify next actions • Collaborate with underwriting, new business, policy administration, sales/agent, and carrier teams to resolve blockers and drive cases to issue • Lead recurring carrier-partner calls covering pending status, aging, blockers, and resolution plans • Escalate cases requiring carrier-side or internal intervention • Maintain accurate case status, actions, and documentation in Salesforce and other internal systems • Use Salesforce, Mode, Hex, or similar tools to research cases, reconcile information, and analyze portfolio trends • Build and maintain reporting on pending inventory, aging, case stage, blockers, carrier, product, and outcomes • Identify systemic trends across pending business • Partner with operations, product, and systems teams on system defects, workflow gaps, and process limitations • Recommend and help implement process improvements based on recurring failure points

🎯 Requirements

• Significant experience in life insurance new business, case management, underwriting support, or policy administration • Strong working knowledge of life insurance products and the application-to-issue lifecycle • Ability to work independently, prioritize pending cases by urgency and impact, diagnose blockers, and drive resolution with minimal oversight • Experience partnering directly with carrier underwriting or new business teams to resolve outstanding requirements or case blockers • Strong analytical skills and ability to identify portfolio-wide patterns and trends • Salesforce experience strongly preferred • Experience with Mode, Hex, SQL, or similar analytics/reporting tools is a significant plus • Excellent written and verbal communication skills, including carrier-facing call experience • Ability to operate in a fast-paced, evolving environment and adapt to new products and carrier processes • Experience with Indexed Universal Life (IUL) products is a plus

🏖️ Benefits

• US benefits are available; further details are provided at https://www.ethoslife.com/careers/ • Base salary excludes applicable bonus, equity, and benefits • Equal opportunity workplace • Diverse, inclusive, and authentic workplace