EUROPEAN DYNAMICS
Government • SaaS • Security
EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.
501 - 1000 employees
Founded 1998
🏛️ Government
☁️ SaaS
🔐 Security
Business Analyst, Service Now Case Management
Job not on LinkedIn
November 10
EUROPEAN DYNAMICS
Government • SaaS • Security
EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.
501 - 1000 employees
Founded 1998
🏛️ Government
☁️ SaaS
🔐 Security
📋 Description
• Conduct in-depth analysis of business requirements to ensure clarity and alignment with project goals; • Analyze and document business processes related to Case Management in ServiceNow HRSD; • Support the extension of HRSD functionality into other HR domains (e.g., Procurement, HR Operations, etc.); • Document business requirements in a structured, actionable format for stakeholders and development teams; • Perform comprehensive business model analysis to identify opportunities and optimize value streams; • Carry out business process analysis to evaluate efficiency and uncover areas for improvement; • Develop business process models that visualize workflows and support process optimization; • Analyze functional requirements and business cases to align solutions with strategic objectives; • Conduct risk assessments and mitigation planning to safeguard project success; • Provide support in preparing Business Cases, Vision Documents, Project Charters, and Security Plans for clear project direction and governance.
🎯 Requirements
• University degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT; • Experience with ServiceNow platform, particularly in the HRSD or CSM (Customer Service Management) modules; • Experience in Case Management processes and workflows in ServiceNow; • Experience with documenting business process flows, use cases, quality management plans and user acceptance testing; • Experience working in an Agile software development environment; • Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.); • Good knowledge of BPMN or UML or other with equivalent value; • Good knowledge of Wiki and collaborative sites; • Excellent command of the English language.
🏖️ Benefits
• If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: **(141059/10/2025).** • We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. • You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
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