Team Leader – Customer Service

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Eurofins

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Science • Biotechnology • Healthcare Insurance

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

10,000+ employees

Founded 1987

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $30M Grant on 2021-10

📋 Description

• Answering customer inquiries by telephone and e-mail and support Sales, Labs and Project Management in the customer communication • Initiating lab cost estimations, monitoring deadlines and follow-up as base for quotations • Preparation and sending of quotations and order confirmations including follow-up communication with customers • Arranging prepayments, invoices and credit notes for laboratory testing, marketability, production monitoring, document deposits and routine inspections • Maintenance of ERP data including customer, contact and product data • Contribute to continues improvement of process flows and interfaces between the different functions and support the development of the ERP-System • Sending test reports and certificates to clients • Working closely with Sales Executives in the inquiry and quotation phase • Providing active support to Sales, Marketing, Certification, Labs, Project Management and Accounting in the clarification of internal and external issues within the scope of the tasks listed above • Processing dunning • Assisting in the telephone service in the absence of the responsible switchboard person

🎯 Requirements

• Completed commercial apprenticeship "Kaufmann / -Frau EFZ" or at least 3 years of experience in a similar position • Minimum 3 years proven experience in a similar field • Ability to communicate well with all organizational levels of our customers • MS-Office skills and ERP skills • Fluent English and German and French as an advantage • Analytical, structured way of thinking and acting • Social skills

🏖️ Benefits

• Health insurance • Professional development opportunities