Customer Success Manager

Job not on LinkedIn

🕒 August 13

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Establish yourself as a trusted advisor to accounts, lending business acumen to growing SMBs • Master payment solutions, supported products and services, and integration capabilities to provide consultative guidance • Scale playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions • Manage 1:1 accounts and implement 1:many strategies for channel growth • Identify ongoing sales opportunities within the portfolio to generate growth, referrals, and new leads • Upsell unused functionality and features to increase utilization and revenue and reduce attrition • Support EVCM Payments/PaySimple's commitment to create an outstanding customer experience

🎯 Requirements

• 2–4 years managing a portfolio of accounts • Experience in SaaS account management is a plus • Demonstrated success in a high-volume sales or account management capacity • Experience engaging with VP/C-suite stakeholders and SMB owners • Organized and detail-oriented, capable of meeting short-deadline goals daily • Ability to prioritize important daily activities to maximize account time • Strong Excel skills and ability to understand, analyze, and interpret data • Strong written and oral communication skills • Ability to work independently and as part of a team • Ability to multitask, take direction, and execute with precision • Confident, adaptable self-starter • Payment processing-related experience is a plus • Must be eligible to work without sponsorship in the United States • May be required to travel to the corporate headquarters in Denver, Colorado, or other North American offices

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • On-target earnings compensation including base and commissions