Customer Success Specialist

November 25

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Focus on our brand, Socius Marketing. • Have hands-on experience with customer communication and support our internal teams by managing customer requests. • Reports to the Senior Manager of Customer Success. • Work independently but communicate clearly for those who need to understand what you have completed.

🎯 Requirements

• 2+ years’ customer support experience with ticketing responsibilities • 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform • 1+ year inbound customer support phone experience • Demonstrated general aptitude for learning systems • Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls • Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues • Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset • Critical thinker who displays the ability to think, reason, learn, and solve problems • Ability to learn and apply knowledge of new industries and business models quickly • Must be friendly, professional, easy to work with and committed to providing support excellence to our customers • Ability to multitask and re-prioritize tasks based on customer need • A team player who performs well independently.

🏖️ Benefits

• Great health insurance, long-term disability insurance, and life insurance. • 401k matching • Company-wide events and happy hours. • Kind, team-oriented work environment. • Unlimited FTO