Digital Customer Success Manager

🕒 May 15

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty. • Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. • Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities. • Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio. • Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products. • Have general knowledge of our EverHealth portfolio of products and how they add values to our customers. • Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

🎯 Requirements

• Bachelor’s Degree preferred • 2-4 years relevant service/relationship management experience • Prior SaaS account management experience highly desired, healthcare industry experience is a plus. • Experience handling multiple tasks required. • A willingness to take initiative and solve problems. • An orientation toward constantly improving processes and management best practices. • A willingness to share with the team practices at your prior companies that helped create great customer experiences.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program