Digital Customer Success Manager

🕒 August 6

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Facilitate and solve problems while building internal and external relationships focused on customer growth, satisfaction, and product loyalty • Develop strong relationships with key customer stakeholders to ensure the best possible customer experience • Monitor customer usage of products and services to drive adoption, grow monthly recurring revenue, and identify upsell and cross-sell opportunities • Develop individual success plans for each customer across the portfolio to ensure adoption, expansion, and loyalty • Maintain expert knowledge of EverHealth platforms and a deep understanding of the company’s technology and products • Maintain general knowledge of the EverHealth product portfolio and its value to customers • Understand customer needs and recommend product workflows that close process gaps and improve success metrics

🎯 Requirements

• Bachelor’s Degree preferred • 2-4 years relevant service/relationship management experience • Prior SaaS account management experience highly desired • Healthcare industry experience is a plus • Experience handling multiple tasks required • Willingness to take initiative and solve problems • Orientation toward constantly improving processes and management best practices • Willingness to share customer-experience practices with the team • Must be eligible to work without sponsorship • May require travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Variable component included in most US locations