Senior Product Manager, SaaS Agentic Experiences

🕒 March 19

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Define and communicate a compelling product vision for agent-assisted FSM workflows, aligned with company goals and contractor needs • Own the roadmap and ensure delivery of measurable outcomes • Prioritize work based on customer and business impact, not just feature output • Establish clear mechanisms for data-driven trade-offs and decision-making • Deep customer & market understanding • Become an expert on our users and market dynamics • Lead customer discovery, interviews, and usability testing • Oversee the full product lifecycle • Define and own agent-assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration • Design human-in-the-loop UX for AI-driven actions • Translate AI capabilities into trustworthy, contractor-grade experiences • Own failure modes, edge cases, and recovery paths in automated workflows • Partner with platform and AI teams through a product and UX lens • Own integrations and foundational capabilities that enable agentic FSM workflows • Drive cross-functional collaboration to deliver timely, high-quality releases • Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning.

🎯 Requirements

• 5+ years in product management, ideally in B2B SaaS • Experience running and shipping experiments in live products • PLG experience is a plus • Understanding SMB workflows in trades, construction, or service industries is a plus • Strong understanding of SaaS metrics and product performance drivers • Proven ability to influence cross-functional teams (engineering, design, GTM, Leadership, other product teams) to deliver outcomes • Excellent communicator, able to engage both stakeholders and senior leadership • Proficiency with agile, product/PLG tools (Jira, Product Board, Optimizely, Amplitude, Looker, Heap, etc.) • Strong analytical, problem-solving, and prioritization skills • Comfortable in a fast-paced environment, balancing multiple initiatives.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Flexible and generous (FTO) time-off • Robust wellness benefits, including an annual wellness stipend • Registered Retirement Savings Plan (RRSP) with 4% company match