Client Engagement Manager

2 days ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $84k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

EVERSANA

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Pharmaceuticals

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

5001 - 10000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution • Works closely with Business Development to capture project requirements, scope and success metrics • Responsible for post-win Salesforce documentation for all business opportunities • Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs • Works with the appropriate SMEs to establish the execution plan weighing tradeoffs • Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements • Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management • Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments • May work with other program managers on interdependencies with other simultaneous projects • Schedules and leads timely status review meetings, and formal project reviews • Support GDM with SOW Operational Services details applicable to each opportunity • Other duties as applicable to your assigned projects or departmental needs.

🎯 Requirements

• BA/BS degree or 5+ years of equivalent/relevant experience • Minimum 3+ years of experience in a client services, operational management, or account manager role • Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations • Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs • Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management • Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types • Strong customer service and account management skills • Strong organizational and multitasking skills • Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word) • Fundamental understanding and application of project management principles and skills • Strong aptitude towards usage of automated systems • Strong analytical skills • Ability to translate customer needs into technical requirements • The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

🏖️ Benefits

• Competitive salaries and benefits for all employees