Client Engagement Manager

🕒 August 8

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $86.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Inspect business opportunities and remove organizational barriers • Identify subject matter experts for operational design and execution • Partner with Business Development to capture project requirements, scope, and success metrics • Complete post-win Salesforce documentation • Mobilize cross-functional teams across CRM, incentive compensation, data, and reporting • Establish project development strategy, schedules, costs, budgets, and resource needs • Create execution plans with subject matter experts • Track project activities, risks, and issues to keep opportunities on schedule and meet customer requirements • Drive issues to closure or escalate mitigation recommendations to Deployment Solutions management • Resolve people and team dynamic issues • Coordinate interdependencies with other program managers • Schedule and lead status review meetings and formal project reviews • Support GDM with Statements of Work operational services details • Demonstrate commitment to diversity, equity, and inclusion

🎯 Requirements

• BA/BS degree or 5+ years of equivalent/relevant experience • Minimum 3+ years of experience in a client services, operational management, or account manager role • Preferred: minimum 3+ years of prior Life Sciences Industry-specific experience in field sales administration/operations • Basic understanding of Life Sciences Commercial operations, including Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs • Basic understanding of Sales Force Automation, CRM, Reporting/Analytics, Targeting/Alignments, Incentive Compensation, and Data Management • Excellent oral and written presentation skills • Strong interpersonal, customer service, and account management skills • Strong organizational and multitasking skills • Proficiency in SharePoint, Excel, PowerPoint, and Word • Fundamental understanding and application of project management principles and skills • Strong aptitude for automated systems • Strong analytical skills • Ability to translate customer needs into technical requirements • Ability to collaborate and maintain an action-oriented work ethic • Ability to travel up to 20% • Ability to work 40 hours per week

🏖️ Benefits

• Remote work option • Competitive salary and benefits • Reasonable accommodation during the hiring process • Diversity, equity, and inclusion commitment • Professional self-development opportunities