Senior Director, Client & Delivery Excellence

🕒 June 19

🏰 Missouri – Remote

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💵 $152.4k - $206k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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EVERSANA

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Responsible for oversight of one or more patient support programs • Drive patient and client satisfaction • Maintain compliance with service commitments • Manage employee performance and workforce management • Engage employees to maximize their effort • Develop a pipeline of excellent talent • Manage client, vendor, and program partners relationships • Plan and execute program strategies

🎯 Requirements

• 10+ years’ healthcare operations management experience • Patient Support Programs experience • Bachelor’s Degree in business or healthcare related field • Proven expertise in designing and executing strategic patient affordability and copay assistance programs • Proven track record of demonstrating a strong focus on customer service • Excellent communication (written, verbal, and presentation) skills • Ability to adapt to a fast paced, dynamic environment

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development

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