Every
Fintech • Banking • SaaS
Every is a financial technology company that provides an all-in-one back-office platform built for startups and founders. Its product suite includes incorporation services, banking and debit cards (through a partner bank), treasury and cash sweep programs, payroll and HR, AI-assisted bookkeeping and bookkeeping services, and tax preparation. Every positions itself as a unified financial operating system that combines software, banking partnerships, and advisory/investment services to help early-stage companies launch, operate, and scale.
11 - 50 employees
Founded 2021
💳 Fintech
🏦 Banking
☁️ SaaS
Customer Success PM
Job not on LinkedIn
October 22
🇺🇸 United States – Remote
💵 $70k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Every
Fintech • Banking • SaaS
Every is a financial technology company that provides an all-in-one back-office platform built for startups and founders. Its product suite includes incorporation services, banking and debit cards (through a partner bank), treasury and cash sweep programs, payroll and HR, AI-assisted bookkeeping and bookkeeping services, and tax preparation. Every positions itself as a unified financial operating system that combines software, banking partnerships, and advisory/investment services to help early-stage companies launch, operate, and scale.
11 - 50 employees
Founded 2021
💳 Fintech
🏦 Banking
☁️ SaaS
📋 Description
• Act as the primary technical point of contact for an assigned portfolio of customers. • Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. • Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. • Develop a deep understanding of customer needs, challenges, and desired outcomes. • Collaborate closely with cross-functional teams to advocate for customer requirements. • Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation. • Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings. • Continuously evaluate and enhance product documentation, training materials, and self-service resources. • Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.
🎯 Requirements
• Bachelor's degree in a technical field or equivalent professional experience • Passion for delivering exceptional customer experiences and driving continuous product improvement • Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)
🏖️ Benefits
• Competitive comp + meaningful equity • Great health benefits • Flexible hours • Generous PTO
Apply NowSimilar Jobs
October 22
Customer Success Manager managing agency portfolios to enhance customer experience in retention marketing. Building strategies for AI customer segmentation while coordinating with sales teams.
October 22
Senior Client Success Manager at EnergyHub overseeing demand response initiatives for utility clients. Managing client relationships and coordinating with internal teams for program success.
🇺🇸 United States – Remote
💵 $120k - $140k / year
💰 $500k Debt Financing on 2012-12
⏰ Full Time
🟠 Senior
🏆 Customer Success
October 22
Manager, Partner Success at DoiT managing partner relationships and developing the partner program. Working with cloud-driven organizations to drive business growth and innovation.
October 22
Seeking a manager to lead the SMB Customer Success team at ParentSquare, enhancing family engagement through technology. Drive growth and retain excellence in customer success strategies.
October 22
Customer Success Manager leading customer adoption and advocacy for Apollo GraphQL's GraphOS. Engaging with customers to enhance value and technical implementation throughout their lifecycle.