SAP Support Manager / AMS Lead

October 16

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Evora IT Solutions

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Enterprise • SaaS • B2B

Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.

201 - 500 employees

Founded 2013

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Lead an AMS team and oversee multiple customer projects • Manage the Customer Care team as the central point of contact for multiple project managers and customers • Customer management: ensure SLAs are met and handle escalation management • Change request management • Resource planning for projects • Support in the sales process for AMS projects • Define and ensure adherence to process standards • Lead and coordinate the international support project team • 2nd-level support for SAP end users across multiple countries • 3rd-level support for SAP standard modules, custom enhancements, and upgrades • Promote the development of project managers and junior team members

🎯 Requirements

• Completed vocational training or a degree in business administration or a technical field • Professional experience in SAP logistics (e.g., SAP Enterprise Asset Management) • Excellent German and English skills • Strong team and communication skills; ability to influence and convince customers • High level of initiative and ability to work independently • Strong quality awareness

🏖️ Benefits

• Access to and support for mental health services through a partnership with nilo.health • Flexible working hours • Home office workstation equipment provided • Additional paid child sick days • Annual budget for further training and education • Health subsidies/wellness allowances • Internal team recognition tools • Exciting events such as International Co-Working Week, summer party, Christmas party, and team co-working sessions • Options such as company car, company bike, or rail pass available • Compensation-related participation in company targets and successes (bonus/incentive scheme)