Expana
Agriculture • API • B2B
Expana is the world’s leading agrifood-focused Price Reporting Agency and global information provider. We provide businesses with full visibility of international markets so you can manage volatility and improve margins. Our platform offers a comprehensive database of independent commodity pricing data and timely market information, enabling users to optimize workflows, manage risks, and enhance profitability. By leveraging advanced AI technology and comprehensive data analytics, we empower companies to make informed decisions and achieve superior results across various sectors, including procurement, manufacturing, financial services, and food production.
51 - 200 employees
🌾 Agriculture
🔌 API
🤝 B2B
Client Support Representative – FTC 18 Months
Job not on LinkedIn
October 22
Expana
Agriculture • API • B2B
Expana is the world’s leading agrifood-focused Price Reporting Agency and global information provider. We provide businesses with full visibility of international markets so you can manage volatility and improve margins. Our platform offers a comprehensive database of independent commodity pricing data and timely market information, enabling users to optimize workflows, manage risks, and enhance profitability. By leveraging advanced AI technology and comprehensive data analytics, we empower companies to make informed decisions and achieve superior results across various sectors, including procurement, manufacturing, financial services, and food production.
51 - 200 employees
🌾 Agriculture
🔌 API
🤝 B2B
📋 Description
• Manage manual permissioning tasks during platform migration (e.g. user changes, Salesforce contact updates, legacy system shutdowns) • Respond to client inquiries via email and ticketing systems, providing timely and accurate support • Troubleshoot platform issues and escalate complex cases to the Client Success Executive or Migration Account Team • Coordinate responses to migration-related challenges and contribute to process improvements • Support the wider Client Success Team with general tasks to enable smooth migration and business-as-usual operations • Identify opportunities to improve efficiency and client experience
🎯 Requirements
• Minimum 6 months experience in a customer support or client-facing role • Strong communication, writing, and collaboration skills • A structured, solution-oriented mindset with excellent time management • Ability to quickly learn new systems and coordinate across teams • Empathy and professionalism in client interactions • Confidence in handling queries and uncovering client needs • Proficiency in Microsoft 365; experience with Salesforce, Pendo, or HubSpot is a plus • Legal authorisation to work full-time in the US
🏖️ Benefits
• Agile working model allowing for remote work and occasional travel to offices • E-Verify compliance in hiring practices
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