Expedock
Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.
51 - 200 employees
Real-Time Analyst
Job not on LinkedIn
October 26
Expedock
Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.
51 - 200 employees
📋 Description
• Monitor live dashboards to track daily volume inflow, backlog, SLA adherence, and resource utilization. • Identify potential risks or SLA breaches in real time and coordinate immediate actions to ensure targets are met. • Recommend intra-day adjustments (e.g., task redistribution, break rescheduling) to maintain consistent service levels. • Track attendance, breaks, and utilization against productivity benchmarks, reporting variances daily. • Generate weekly reports summarizing volumes, SLA performance, adherence, and operational trends for management review. • Serve as the communication bridge between Team Leaders and Operations Management to ensure real-time alignment.
🎯 Requirements
• Bachelor’s degree in Business, Operations Management, or a related field preferred. • At least 2 years of experience in real-time management or WFM within a BPO, shared services, or tech-enabled operations environment preferred but not required. • Proficiency in Insightful, Insights dashboards, Google Sheets/Excel, and workforce or productivity monitoring tools. • Strong analytical, problem-solving, and multitasking skills with a high attention to detail. • Excellent communication and coordination abilities; comfortable interfacing with leadership and frontline teams. • Ability to thrive in a fast-paced, performance-driven, and evolving operational environment.
🏖️ Benefits
• Remote work options
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