Practice Manager – Professional Services

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October 7

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ExtraHop

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Cybersecurity • Security • Enterprise

ExtraHop is a company that specializes in providing security and network management solutions, leveraging real-time analytics to help organizations detect and respond to cyber threats. By utilizing machine learning and other advanced technologies, ExtraHop offers deep visibility into IT infrastructure, ensuring optimal performance and robust security. Their platform aids enterprises in monitoring traffic patterns and identifying unusual activities to protect against data breaches and other cyber risks.

501 - 1000 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $41M Series C on 2014-05

📋 Description

• Collaborate with Sales teams to scope services engagements, create Statements of Work, and set appropriate customer expectations for delivery. • Kick off new engagements with internal meetings, client outreach. Provide engagement information to assigned Solution Architect(s) and the coordination team for scheduling project kickoff meetings and project timelines with customers and Solutions Architects. • Manage a team of Solutions Architects and operational support staff. • Provide guidance on day-to-day activities, ongoing career development, and technical learning. • Contribute to the evolution of the service portfolio and practice by setting strategy and developing new service offerings. • Create alignment with sales management for your region by attending regular Sales meetings / QBRs. • Ensure appropriate levels of utilization and revenue delivery for your practice. • Verify / validate SAs’ weekly time sheets, verify project estimates, and ensure appropriate audit trail (closeout documentation, proof of fulfillment). • Work with channel partners and subcontractors on enablement, shadowing, and knowledge transfer. Maintain enablement materials for internal and external use. • Look for opportunities for process improvement by generating efficiencies or improving service delivery quality.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, computer science, or information technology • Independence, motivation, and desire for practice ownership • Minimum of 5 years of experience in Information Technology, particularly networking and systems administration • Personnel management and player/coach experience • Experience with Professional Services project scoping, creation of Statements of Work, and providing audit documentation • Experience in customer-facing positions; excellent interpersonal skills • Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS) • Excellent written communication skills • Work cooperatively with others within the organization and other cross-functional stakeholders. • Work well in fast-paced, high-stress environments. • Has predictable, reliable attendance.

🏖️ Benefits

• Health, Dental, and Vision Benefits • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model