Premier Success Manager

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October 13

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Extreme Networks

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Telecommunications • Enterprise • Security

Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

🔐 Security

📋 Description

• The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers. • The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement. • Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class! • Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM’s impact on long-term customer value.

🎯 Requirements

• B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience. • 5 years’ experience in telecommunications or related technical field, preferably network operations related. • 5 years of customer support experience in data process, data communications or related environment. • Responsibility for high profile tasks or projects within the scope of a mid-level manager position. • Demonstrated leadership in customer account management, carrier class customer experience highly valued. • Excellent project planning, communication and customer relation skills. • Project management training or related experience beneficial. • Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions.

🏖️ Benefits

• Inclusion is one of our core values and in our DNA. • Flexibility in work arrangements to foster an inclusive workplace. • Training and ongoing development opportunities.