FQHC Operations Director

🕒 July 10

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Facktor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Facktor is a healthcare consulting firm specializing in enhancing the operations and financial solutions of community health centers, hospitals, and health plans. Facktor offers a comprehensive range of services including compliance, strategy and growth, interim staffing, and clinical optimization. The company does not just provide consultancy reports but works closely with clients to achieve measurable results and improve their resilience and financial robustness. Their approach is highly valued across various health institutions, leading to substantial improvements in healthcare delivery and integration.

📋 Description

• Lead interim COO engagements, serving as the acting COO for client organizations. • Provide hands-on operational leadership, partner with executive teams and stakeholders, and drive execution on organizational priorities to ensure continuity, stability, and progress. • Provide strategic leadership and direction to client organizations on operational strategy, best practice, and methodology. • Ability to develop and implement policies, procedures, and protocols to optimize efficiency, productivity, and patient satisfaction. • Experience with core FQHC operational and administrative functions including: front office & registration, back-office and nursing, referrals, health information technology, and information systems & outpatient software systems. • Preferred candidates will have experience with Epic, athenaOne, eClinicalWorks, and/or NextGen. • Experience working with C-suite & other senior healthcare leaders to achieve strategic goals. • Lead and mentor a multidisciplinary team of managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement. • Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and identify areas for improvement. • Ensure compliance with all regulatory requirements, accreditation standards, and industry best practices. • Drive initiatives to enhance quality of care, patient safety, and clinical outcomes through process improvement and evidence-based practices. • Foster strong partnerships with internal and external stakeholders, including healthcare providers, community organizations, and government agencies. • Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and drive innovation. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field required • Minimum of 10 years of progressive leadership experience in healthcare management, preferably within an FQHC or similar healthcare setting • Strong understanding of healthcare operations, finance, regulatory compliance, and quality improvement methodologies • Demonstrated ability to develop and implement strategic operational initiatives, and performance improvement projects • Excellent interpersonal, communication, and team-building skills with the ability to influence and collaborate effectively across all levels of the organization • Proven track record of driving results, managing change, and fostering a culture of innovation and continuous improvement • Knowledge of electronic health records (EHR) systems, healthcare informatics, and data analytics preferred • Proven problem-solving skills, independent decision-making, and ability to navigate ambiguity • Proactive – does not wait for things to happen – makes them happen • Superior written, verbal, and interpersonal communications skills • Excellent organizational and time-management skills • Ability to build trusted relationships with clients and colleagues • Mission Driven- motivated by working with non-profits who deliver high quality care

🏖️ Benefits

• 10 Paid Holidays and generous PTO accrual • Friday afternoons off between Independence Day and Labor Day • Facktor unofficially closes between Christmas Day and New Year’s Day • 100% of medical, dental, and vision insurance premiums covered for full-time employees • $500 annual reimbursement per calendar year • Facktor contributes 3% of your annual earnings each year, regardless of employee contribution • End of Year Bonus • Performance Based GEM (Go the Extra Mile) Bonus • After 5 years of full-time employment, employees are eligible for a 4-week paid sabbatical • $30 per month for personal cell phone use • Director level and above, $2,400 annually