Operations Analyst

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November 20

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Factorial

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HR Tech • SaaS • Enterprise

Factorial is a comprehensive HR software company that empowers businesses to optimize their human resource management through automation. It offers a centralized platform for managing employee data, payroll, time tracking, talent acquisition, and performance management, helping organizations streamline administrative tasks and focus on their workforce. With innovative solutions designed for various industries, Factorial aims to improve productivity and facilitate better decision-making for HR professionals.

501 - 1000 employees

Founded 2016

👥 HR Tech

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide direct support to our clients by managing and resolving assigned cases. • Ensure a high-quality service experience for all customers. • Collaborate with cross-functional teams to guarantee timely and effective case resolution. • Extract, analyze, and manage information from various databases. • Identify operational deviations and execute corrective actions. • Analyze available data to improve operational indicators and monitoring dashboards. • Monitor key KPIs and propose new performance metrics for continuous improvement.

🎯 Requirements

• Must be located in Europe (ideally Spain). • Strong problem-solving skills. • Excellent interpersonal skills and teamwork. • Minimum of 1 year of experience in similar roles. • Knowledge of SQL and Power BI (mandatory). • Experience with ticket management tools (Jira).

🏖️ Benefits

• Teletrabajo