Customer Success Director

November 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+12 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Fairmarkit

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AI • Enterprise • SaaS

Fairmarkit is an autonomous procurement platform transforming how organizations source and buy the goods and services they need. By leveraging artificial intelligence and automation, Fairmarkit streamlines procurement processes, reduces costs, and increases efficiency for enterprises. Their platform enhances supplier discovery and empowers procurement teams with data-driven insights for smarter purchasing decisions.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Develop and maintain strong relationships at all levels within the customer organization • Develop, deliver, and execute customer success plans that define key outcomes and measures for success • Develop proficiency with all Fairmarkit solutions • Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. • Be the customer's key point of contact throughout the entire customer life cycle • Drive customer adoption through training and change management best practices • Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases • Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives • Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals

🎯 Requirements

• 3-5+ years of enterprise customer success experience. • A proven track record of successfully carrying a quota in prior roles. • Prior experience in enterprise procurement, including an understanding of P2P solutions, processes, and workflows highly desired (SAP, Ariba, Oracle, Coupa) • Experience with the development, execution, and ongoing analytical review of Customer Success plan performance • Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users • A proven background in driving projects to completion, with a plus to Agile/Scrum experience • Excellent verbal and written communication and in-person and virtual presentation skills • Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets • Ability to work independently and to collaborate effectively across functions • Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off