Client Services Director

October 29

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FICO

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Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level in credit risk • Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders • Identify new potential customers/clients, develop and present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams • Develop and manage prospect pipeline and existing relationships, track status, provide status updates on regular basis to internal management • Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes • Provide functional and technical responses to clients around FICO® Score products • Research and shape potential solution opportunities through collaborative engagement with peers, team leaders, and clients to formulate and effectively position solution proposals • Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers • Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client • Make recommendations for improving efficiency, effectiveness, and results • Support creation of thought leadership white papers, executive briefings and industry presentations.

🎯 Requirements

• Proven experience within unsecured credit risk gained from working experience at large banking organizations (Highly Preferred) • Strong domain knowledge in banking and the broader financial services aspects of other industries • FICO product knowledge is a plus • Proven experience demonstrating exceptional performance and consistent delivery of top performer status, evidenced by regularly exceeding individual goals • Exceptional presentation and communication skills, including the ability to engage various audiences (e.g., Chief Risk Officers, Business/Product Leaders, Data Scientist, FICO Leadership) and convey complex concepts clearly and concisely • High attention to detail with sound reasoning and problem-solving skills and logical thinking, while also having the ability to see the big picture • Track record of growing sales, new customer acquisition, sourcing clients and driving end-to-end deals • Relentless focus on execution with a track record of driving to deliver against targets • Ability to effectively listen to clients and understand their business needs and challenges • Excellent customer service, organizational and follow-up skills, successfully managing to an action plan • Proven experience with juggling multiple tasks/projects simultaneously; working proactively, prioritizing effectively, meeting deadlines and working with minimum supervision • Demonstrated self-starter with ability to maintain composure, project a positive and professional image, and work well under pressure • Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, regularly brings ideas for process improvement, and contributes to team success • Bachelor's degree in business or related field, MBA or advanced degree preferred (or equivalent experience preferred)

🏖️ Benefits

• Highly competitive compensation • Benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so • Engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie • Opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences