Senior Manager – Mortgage Client Services

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October 31

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FICO

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Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Serve as a trusted advisor and Subject Matter Expert (SME) to our most strategic clients. • Cultivate and maintain effective working relationships with a variety of Mortgage client stakeholders, including Executives/CROs, Product Leaders, Pricing Leaders, and operational management. • Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms. • Lead discussions and create solutions in client sessions, internal meetings and industry events. • Proactively work with customer CXOs and executives to understand their most pressing business issues and successfully position FICO® Scores. • Work with internal teams from solution conceptualization to successful closure, including contract review. • Create deal-specific competitive analysis and conduct solution overview and detailed planning as required. • Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO Score. • Develop industry strategy and targets by client and product/solution offering for strategic clients. • Support creation of thought leadership white papers, executive briefings and industry symposium presentations.

🎯 Requirements

• Bachelor's degree required; MBA or advanced degree is a plus. • Mortgage industry and specifically mortgage financial services domain knowledge required. • Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level. • Established professional network of decision-makers and influencers within the mortgage ecosystem. • Ability to effectively listen to clients and understand their business needs and challenges. • Excellent customer service, organizational and follow-up skills. • Attention to detail with sound reasoning and problem-solving skills. • Knowledge of FICO products and credit scoring methodologies preferred but not required. • Ability to travel 35% to 75%, depending on timing of industry events and client needs.

🏖️ Benefits

• An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.