Collections Specialist, Bilingual – 6m Contract

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October 30

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Financeit

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Fintech • Enterprise • Finance

Financeit is a company that provides flexible, mobile-friendly financing solutions designed to boost sales for businesses. They specialize in offering financing options for home improvement, retail, and vehicle purchases, allowing customers to receive attractive payment plans. Financeit partners with over 12,000 businesses, offering promotional interest rates and various financing terms to suit customer budgets. Known for their quick and user-friendly service, Financeit has processed more than $5 billion in loan applications and been awarded for their innovative financial solutions.

201 - 500 employees

Founded 2013

💳 Fintech

🏢 Enterprise

💸 Finance

📋 Description

• Confirm the right party is reached to facilitate credit recovery discussions. • Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment. • Overcome stalls and objections by suggesting solutions for debt payment. • Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process. • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines. • Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates. • Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency. • Advise management regarding collection strategy effectiveness for various portfolios when required. • Help resolve higher level disputes when required.

🎯 Requirements

• A minimum of 2 years of experience in consumer Collections. • Knowledge and experience in Collections with reference to third party collections and legal recovery preferred. • Advanced Proficiency in Speaking, Reading and Writing French is required. • Comfortable working with technology and adapting to new systems and tools. • Critical thinking skills with the ability to make sound decisions. • Strong negotiating and conflict management skills with the ability to problem solve effectively. • Ability to multi-task effectively in a fast-paced environment. • Results oriented, proactively seeks solutions and takes actions. • Positive attitude, highly motivated, and ability to work well independently and in a team environment. • Availability to work between the hours of 9:00am and 9:00 pm, as well as one Saturday per month, is required.

🏖️ Benefits

• An award-winning culture with a collaborative & inclusive team. • Competitive pay. • Committed to flexible work arrangements, offering hybrid workplace options. • In office massage, meditation & workout sessions. • Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.