Junior Customer Success Analyst
Job not on LinkedIn
November 12
🗣️🇧🇷🇵🇹 Portuguese Required
📋 Description
• Manage a portfolio of clients, conducting proactive outreach according to the established cadence (check-ins, QBRs, alignment meetings). • Monitor and analyze client performance indicators using BI tools, identifying risks and proposing improvement actions. • Evaluate opportunities to increase application adoption, proposing adjustments, enhancements, or new usage flows. • Identify expansion and upsell opportunities for other Fin‑X products in partnership with the commercial/sales team. • Analyze NPS feedback and results, structuring action plans when necessary. • Interact with Level 1 and Level 2 Support teams, monitoring the quality and service levels provided to portfolio clients. • Manage expectations for improvement requests or new developments: collect requirements, prioritize and present them in product committees; follow the development cycle, validate new features, and assist with client communications. • Act as the voice of the customer within Fin‑X, ensuring alignment across internal areas (Product, Sales, Support, Projects).
🎯 Requirements
• Experience in the healthcare/hospital sector or health technology (will be considered a plus). • Strong analytical skills for interpreting metrics and making data-driven decisions. • Clear, consultative communication skills for interacting with different client profiles. • Ability to organize and manage multiple accounts simultaneously. • Familiarity with BI tools and Jira; experience with Tiflux is a plus. • Previous experience in Customer Success or Support is an advantage.
🏖️ Benefits
• Competitive compensation aligned with the market. • 100% remote work, providing flexibility. • Structured growth plan — evaluations and promotions based on your development. • Access to Fiibo — exclusive everyday benefits. • Welhub — a wellbeing platform for your physical and mental health.
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