Technical Account Manager

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June 26

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FireMon

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Cybersecurity • Enterprise • SaaS

FireMon is a leading provider of security solutions focused on firewall policy management, cloud security operations, and cyber asset discovery and identification. The company offers a range of products that streamline security operations and automate workflows, helping organizations manage risks, enforce compliance, and detect and mitigate threats in both cloud and firewall environments. With over 20 years of experience, FireMon serves diverse industries such as healthcare, financial services, retail, manufacturing, and technology. Its solutions are designed to increase visibility, reduce risk, and manage changes across hybrid network policies.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $40M Debt Financing on 2020-08

📋 Description

•FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at security@firemon.com •The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. •You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits.

🎯 Requirements

•Bachelor’s Degree in Computer Science, Information Technology, or another related field. •Five or more years of experience in technical project management, technical account management, or a similar area. •Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks. •Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches. •At least one active technical certification – CCNA level or similar – with the ability to obtain at least one new technical certification each year. •Knowledge of modern software development methodologies, with emphasis on software and hardware architecture and infrastructure development. •Demonstrated ability in customer-facing positions, preferably as a professional services consultant. •Strong analytical skills regarding technical and project management issues. •Strong organizational skills with an ability to manage competing client demands. •The ability to engage and communicate effectively across multiple levels of a F500 size customers’ IT network and security teams is highly desirable, from analyst to mid-level management through C-level (CISO/CIO/CTO).