Adult Emergency Financial Assistance Specialist

Job not on LinkedIn

11 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

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First Contact

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Non-profit • Social Impact • Charity

First Contact is a non-profit organization dedicated to providing critical information and support for those in need, with a focus on health and human services. They offer various services, including financial assistance, helplines for sexual assault survivors, first responders, veterans, and the homeless, as well as disaster and suicide crisis intervention. They are committed to improving the community through connectivity and information, and rely on donations and volunteer support to achieve their mission.

51 - 200 employees

🤝 Non-profit

🌍 Social Impact

🤲 Charity

📋 Description

• To provide information and referral services on health services programs in response to requests from clients without minor children who are in need. • Efficiently handle incoming calls, emails, chats, and text messages to understand and identify needs. • Help coordinate services to the most suitable service and provide comprehensive referral services following the established standards within department and agency procedures. • Provide compassionate support to individuals facing mental health challenges, substance abuse, behavioral health issues, and trauma from sexual assault. • Facilitate crisis intervention services and advocate for emergency service and wrap-around service connections when needed. • Assess 2-1-1 inquirer needs for wrap-around services, navigation and/or referral services according to AIRS Standards. • Request Pinellas County Human Services Individual Service Pool Services for 2-1-1 inquirers and provide supporting documentation as needed. • Coordinate with internal programs and/or external partner agencies to facilitate and support service requests, offer advocacy services, and report any suspected cases of abuse or neglect. • Provide advocacy for clients through interacting and communicating with other agencies on behalf of the client towards resolving situations. • Conduct outbound follow-up calls for quality assurance, as needed. • Access, retrieve and input information in the 211 database platform for each contact made. • Participate in quality review of department operations. • Participate in all team meeting and staff meetings. • Serve and participate in meetings, committees, community activities and outreach events as required. • Participate in proactive team efforts to achieve departmental and company goals.

🎯 Requirements

• Bachelor’s Degree (B.A.) from four-year college or university; or one to two years related experience and/or training or equivalent combination of education and experience. • Six months to one year of related experience required. • AAS, ASIST, AIRS I & R, CIRCS-A on Aging Certification preferred; must acquire certification within two years of employment. • Health and human services background preferred. • Experience with federal, state and local government benefit programs preferred. • Call center experience preferred. • Bilingual (English/Spanish) preferred.