Trainer, Content Developer

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November 25

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Delivering exceptional customer service during all interactions with customers, both internal and external • Conducting online and in-person training • Collaborating with customers to maximize their success with First Due’s products • Considering the unique needs of each customer by delivering intellectually stimulating instruction • Identifying and mitigating gaps in customer knowledge • Nurturing long-term relationships with our customers • Creating knowledge base articles, release notes, training videos and other instructional content • Serving as a subject matter expert for internal and external customers • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

🎯 Requirements

• 5+ years of firefighting/EMS experience • Technical experience managing or implementing software platforms within your fire department • Demonstrated excellent written, verbal communication, and interpersonal skills • Experience in adult learning environments • Self-directed with strong organizational and time-management abilities • Ability to contribute and collaborate as a member of a remote-based team • Project management experience • Demonstrated strong leadership abilities • A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues • Experience creating knowledge base articles, release notes, video-based training, and other instructional content • Ability to build positive and effective work relationships with customers, co-workers, vendors, and others • Ability to travel to deliver in-person customer training • A Bachelor's or Associate's Degree from an accredited college or university (preferred)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities