Data Product Manager

November 13

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firsthand

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Healthcare Insurance • Wellness

Firsthand is dedicated to transforming care, support, and access for individuals living with serious mental and physical health challenges. Through the shared lived experiences of its team members, the company strives to build trust and deliver better care for those in need, recognizing the value of personal experiences in mental health care. Firsthand offers guidance and support to help individuals navigate their medical, behavioral, and social needs, aiming to break down barriers and stigma associated with mental health.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Own the end‑to‑end lifecycle of payer and partner data that powers customer success, value creation, and operational execution • Stewards monthly batching and claims ingestion • Manages attribution end to end • Surfaces issues that impact value realization • Prioritizes new data sources and vendors (e.g., eligibility verification and management, ADT coverage, PBM feeds) • Partners with Customer Success in MORs through clear storytelling, insight packaging, and problem solving with payer partners

🎯 Requirements

• 3+ years in Data Product Management, Implementation, or Technical Program Management • 3+ years working with healthcare payers or PBMs on data integration projects (claims, eligibility, enrollment, provider, or remit files) • Proven experience operating recurring ingestion pipelines and data quality controls in production • Strong communicator who can translate between technical and non‑technical stakeholders and craft payer-ready narratives • Strong organization and documentation habits with repeatable processes and playbooks • Working knowledge of SQL, data modeling, and common healthcare file formats (e.g., 837/835/834, custom delimited extracts)

🏖️ Benefits

• physical and mental health • dental • vision • 401(k) with a match • 16 weeks parental leave for either parent • 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond) • a supportive and inclusive culture