Assistant Director, IT Operations

🕒 May 30

🐊 Florida, Kentucky, +4 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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First Merchants Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1893

🏦 Banking

💸 Finance

Banking • Finance

<First Merchants Corporation> First Merchants Corporation is a regional bank holding company providing consumer, small business, commercial and private wealth banking services. It offers deposit accounts, lending (mortgages, home equity, vehicle, commercial and SBA loans), treasury and liquidity management, merchant services, retirement and investment management, and online/mobile banking. The company emphasizes community support, financial wellness education, and local branch service, and is FDIC-insured and an Equal Housing Lender.

📋 Description

• Ensure maximum value is attained from applications and manage application standards. • Provide leadership on key projects aimed at improving process performance. • Deliver superior quality service and product support for bank customers. • Provide quality application support service to internal customers on all digital systems. • Own and manage end-users requests using the established work order management system. • Communicate, coordinate and resolve all issues regarding service quality. • Ensure maximum system uptime on all applications from a support perspective. • Escalate issues internally or to vendor for resolution as required. • Ensure data integrity is maintained. • Keep applications current with vendor releases, patches and other requirements. • Manage and administer activities related to all applications including implementation and management of interfaces.

🎯 Requirements

• High school diploma or equivalent (GED). • Over five (5) years of related management experience. • Bachelor’s degree in business, technology or related field (a plus). • Prior experience in related role at a financial institution (a plus). • Lead or participated in merger/acquisition integration activities (a plus).

🏖️ Benefits

• Base Pay PLUS Bonuses • Medical, Dental and Vision Insurance • 401k • Health Savings and Flexible Spending Accounts • Vacation/Sick Time • Paid Holidays • Paid Parental Leave • Tuition Reimbursement • Additional Benefits