Enterprise Solution Consultant – DACH

3 days ago

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Five9

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SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching • Effectively communicate plans, progress, and status to both internal and customer organizations • Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies. • Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • Develop materials in-line with specific sales and/or services opportunity requirements. • Responsible for transitioning the customer to the services team for implementation. • Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications. • Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework. • Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

🎯 Requirements

• Ability to work in a fast-paced environment with minimal supervision. • Highly organized & able to manage multiple projects & tasks concurrently. • Exemplary problem-solving ability & enthusiasm. • Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level. • Understanding of enterprise level applications. • Understanding of IT infrastructure. • Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents). • Ability to think and adapt to a rapidly changing environment and demands. • Responsible for staying abreast of current technologies and industry trends. • Ability to deliver demos and presentations that close deals. • Years of experience 8+ Years Preferred. • Ability to Travel (40-60%). • Fluency in English and German; additional European languages beneficial.

🏖️ Benefits

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.