Partner Enablement Manager

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October 22

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Five9

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SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Manage all day-to-day enablement and operational aspects of multiple strategic Five9 partners: • Serve as primary Five9 point of contact for partner initiatives • Work with Five9 Channel Team to understand the vision for growth of partner successes • Run weekly partner project status meetings with implementation teams to assess health of partner program • Assist with partner escalations related to project implementations • Articulate the value of Five9’s Professional Services methodology and help partners determine which processes can be modified for use within their own services organization • Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization. • Develop materials for use by internal and partner resources to continue to drive excitement around each partnership • Provide technical training to partners regarding new features or functionality • Act as a single point of contact for partner engineers when technical assistance is required • Provide partners with best practice recommendations, training, and problem resolution throughout the setup and installation process of Five9’s call center software. • Work with Five9 internal business owners when partners uncover use cases that require additional product needs

🎯 Requirements

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Engineering position – Call Center industry experience is required. • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction. • Experience developing processes focused on continuous improvement of the delivery of professional services. • Experience managing implementations of Five9, TDM and/or VOIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, InContact, and/or Interactive Intelligence) is highly desired. • Up to 15% national and international travel. • BA/BS or equivalent experience is required.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development