Customer Service Specialist

🕒 6 days ago

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Flat Branch Home Loans

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💸 Finance

🏠 Real Estate

Finance • Real Estate

Flat Branch Home Loans is a consumer mortgage lender and division of Flat Branch Mortgage Inc that provides a variety of home loan products and tailored mortgage processes for homebuyers and homeowners. The company emphasizes a local, family-oriented client experience while leveraging broader industry resources; it offers tools such as a home loan calculator, a mobile mortgage app, access to loan officers, online payment and application options, and highlights community giving through "The Giving Branch. " Flat Branch is an Equal Housing Lender and lists its NMLS number (224149) and licensing information.

📋 Description

• Provides excellent customer service and handling inbound and outbound calls/customer contact within the Servicing Department • Researching customer inquiries and collecting payments for mortgage accounts • Ensures delivery of excellent customer service through fast and accurate communication • Builds and maintains business relationships with mortgage customers; answers and resolves inbound calls • Performs outbound collection calls and/or create correspondence regarding agency specific loans • Researching and resolving routine to moderately complex problems and inquiries • Processing routine to complex customer transactions and account maintenance • Coordinates and processes payoff requests for various title companies or customers.

🎯 Requirements

• 1-2 years of customer service experience, required • 1-2 years of mortgage customer service and/or mortgage experience, preferred • The equivalent combination of education, experience and training that provides the required knowledge, skills and abilities. • Communication /Language Skills: Ability to speak, read and write in the English language; Spanish (or other languages) helpful.