Lifestyle Services Manager

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March 19

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Flex

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End-to-end finance platform for businesses.

11 - 50 employees

💰 $100M Debt Financing on 2023-09

📋 Description

• Flex is building a finance super app for business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. • The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by early 2025. • Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. • We are targeting a ~$1T revenue opportunity that is largely up for grabs. • Flex is a fully remote company and this role can be performed from anywhere. • Are you a master of delivering exceptional customer service and making the impossible possible? • Do you thrive in a vibrant, fast-paced environment where your talents and innovation can shine? • In this position, you will be responsible for responding to concierge requests, delivering on crafting bespoke experiences, providing personalized recommendations for premier dining and entertainment, collaborating on cardholder-exclusive events, and securing elusive reservations, all with exceptional service, a white-glove approach… • Our ideal candidate is dedicated to addressing guests' needs with a confident, patient, and proactive approach, ensuring that every interaction reflects our commitment to remarkable service and robust privacy. • If you are passionate about creating unforgettable experiences and thrive in a role that combines sophistication with hands-on expertise, we invite you to apply.

🎯 Requirements

• At least 5 years of experience in a concierge role for high profile clients. • Exceptional interpersonal and communication skills, with fluency in multiple languages preferred. • Bring your own network of contacts at luxury venues / service providers. • Strong organizational and multitasking abilities to manage multiple client requests simultaneously. • In-depth knowledge of the entertainment industry, including current trends and popular destinations. • Capability to remain calm and professional under high-pressure situations. • Proficiency in technology, including booking systems, customer relationship management (CRM) software. • Experience or strong interest in a startup environment • Unwavering attention to detail and a commitment to excellence. • Though the position is remote, you must be available during US timezone business hours.